Hotel Policies & Information

• Information We Collect: We collect minimal personal details required to process your lodging reservation, including your full name, contact phone number, email address, and estimated arrival details. • How We Use Your Data: Your data is used exclusively for booking verification, customer service communication, and security check-in protocols. • Data Sharing & Protection: Busymind Suites will never sell, rent, or trade your personal information to third-party advertisers. We employ local system security measures to safeguard all offline logbooks and digital communication channels from unauthorized access.

• Booking Validity: A booking is considered confirmed only upon receiving a confirmation notification via email, phone, or WhatsApp from our authorized staff. • Payment Terms: Room rates are quoted in Malawi Kwacha (MWK) or designated foreign currencies. Outstanding balances must be settled in full upon arrival / check-in via cash or approved local electronic payment channels unless a corporate account prepayment has been verified in advance. • Liability: Busymind Suites is not responsible for the loss, theft, or damage of personal items left unsecured inside guest rooms or vehicles parked within the premises. Guests are financially liable for any physical damage caused to lodge property during their stay.

• Check-In & Check-Out: Standard check-in begins at 14:00 (2:00 PM), and check-out must be completed by 11:00 AM to allow cleaning for incoming arrivals. • Guest Verification: For community security and statutory compliance, all primary guests must present a valid government-issued photo ID (National ID or Passport) upon arrival. • Visitor Policy: External visitors are permitted in common areas but are requested to vacate guest rooms by 22:00 (10:00 PM) unless registered at the front desk as additional overnight guests.